LMS Hacks for Employee Training and Corporate Communication
You might be asking yourself, "I’m a corporate sales director. Why do I need an LMSi?"
Once you find out you will wonder how you ever survived without one!
Whether you are directing a sales team, managing distributors, or trying to help clients sell more of your product/service, you can 10x your results with a SOAR LMSi platform.
Personnel Communication Problem #1: Delivering Information and Ensuring it is Understood
How do you get what’s in your mind into everyone else’s – fast, and without any misunderstandings?
Option #1: Call a meeting and fly everyone in for the day (spend a fortune trying to match up schedules, flights, hotels, rental cars, food) only to have 1 person on vacation, 1 person sick and end up with only 80-90% of your team in the meeting room?
Option #2: Call all hands on deck for a “screenshare” at a specific date and time only to have 1 person on vacation, 1 person sick, and 1 person with bad wifi that day?
In either case, you have two problems:
- You will be spending time (or money if you have to hire an assistant to do this work of coordinating schedules for you) trying to get everyone rounded up to hear your message
- For those that did make it, you live with the fact that they will only retain 20% or less of what you share 72 hours later (Learning experts know this and, let’s be real, you know this to be true from your own personal experience)
Either way you will be repeating yourself – at least once – and re-presenting the entire meeting to the absentee members or they will just be your “weak link” in the chain, or learn what they can “from the memo.”
These issues apply when:
- training employees, clients, or vendors
- issuing new product launches
- publishing new company policies, procedures, or pay plans
- anytime everyone needs to not only get the information, but understand it – so they can then adopt or implement it
How efficiently and effectively that happens is a direct reflection on YOU (the Sales Director – or whatever your title is that is responsible for ensuring results – including CEO’s).
Communication Solution #1: Pushed Content (to any device including mobile)
SOAR LMSi platforms all include Micro Learning Pushed Content.
That’s a long way to say you can send any information, to any device, DAILY if necessary until viewed – without requiring anyone to be in a board room, on a screenshare, down load any apps, or log into any websites. The content simply appears on any mobile device (in their email) in the wee hours of the morning so that no matter how early they awake – there you are. Your message appears on their cell phone, and they can begin watching or reading your content with a couple taps of their thumb.
Then, from your mobile device you can WATCH everyone’s participation via custom activity reports including when they watched your message, for how long, and how many times. If anyone doesn’t watch it today, they will get the same session sent to them tomorrow am – and so on – until they do – automatically.
Communication Solution #2: Graded Questions to Confirm Understanding
Set up an assessment after your lesson to confirm everyone “understood” your message. In the same way, the platform will serve up the questions (emailed in the wee hours of the morning, daily until answered). The questions can be true/false, multiple choice, essay, fill in the blank, or even require a selfie video response back if you want to confirm they learned a script or presentation you are trying to teach. The automated assessments will help confirm everyone in your group understands the information, intent, and objective of the information you are sharing.
Then, without you having to do anything, their responses will be graded and – if you require 100% understanding – the platform will send the learner back to the message to review again, or ask them to answer the questions again until they do confirm they understand your information, your intent, and your objective for delivering the information in the first place.
Then (without you having to do anything) their test results are forwarded to your mobile device by email in real time (you don’t have to log in anywhere to see them) and saved in their individual files. With these SOAR LMSi features you can quickly confirm two things:
- You’ve delivered 100% of your content to 100% of your intended recipients and they’ve all received it – in its entirety
- You’ve actually “confirmed” 100% of the attendees understand 100% of your information in regard to the intent and/or objective you wanted them to know
Personnel Communication Problem #2: Achieving 100% Buy-in and Adoption of Your New Ideas/Policies/Procedures, etc. Throughout the Entire Organization – Quickly
Just because you’ve spoken, and even if they understand what you said and why you said it, that doesn’t mean they agree, will adhere, or can do the policy or procedure you are teaching.
In fact, as a rule, there are "early adopters" and there are the “tough sells” and then there are the “apathetic” in any group of five or more. Who’s who? How do you draw out their true opinions and feelings so you can continue to achieve your objectives successfully? This could be very important for:
- rolling out a new product launch
- updating an important policy or procedure
- getting distributors or clients to sell more of your valuable products using your new ideas and methods, etc
Communication Solution #3: Custom Surveys, Community Forums, and Private Chat
At this point, its time for honest, private feedback.
In a board room or screenshare – the naysayer or the apathetic will typically not voice their opinion – or may voice what you want to hear while reserving their true opinions which are later reflected by their actual actions. And you certainly don’t want them “spoiling the room” with negativity – which often is a result of misunderstanding.
To achieve your objective, the platform can deliver a custom survey worded by you, in such a way, as to invite and draw out each person’s true feelings about your message and deliver it to you privately and securely for your eyes only. You are notified of these responses automatically as they are received, and they are saved in each member’s file for later reference if you need it.
Then, as your early adopters voice their acceptance and approval of your new ideas (or even offer you input to improve on the idea to achieve the objectives in mind), you can publish their positive feedback (including testimonials) on the community forum board (which everyone in the group is automatically able to see any time you invite them to a message topic). These positive feedback messages are then seen by the entire group, helping to move fence sitters to your way of thinking through peer to peer learning and encouragement.
At the same time, you can then respond to their positive feedback on the same public community forum board, for everyone to see, and shout your praises from the rooftops.
Now, with your objective nearly accomplished and a significant percentage of your team having received your information, confirmations in hand that they understand your intent and objectives for the information, and confirmation in writing they are on-board and looking forward to willingly and enthusiastically implement, adhere to, adopt, or perform your message as intended, you can now focus on the remaining few who have confirmed they received and understood your message, but simply don’t agree or care.
I know, this is like mind reading! So cool.
With the private chat feature included in the platform, you can now do something. You can engage in private chat conversation (or pick up the phone or email if you don’t care if the conversation is recorded and saved in their file) and begin to “listen, and then sell” your point of view until you do achieve confirmed consensus throughout the rest of your group. Your time and effort is now focused where it is needed, productivity and effectiveness goes through the roof. You only have so many hours in a day, and this process ensures you don’t spend any time repeating yourself, dealing with people that don’t understand your message, or investing unnecessary time in people that are already onboard with you.
Obviously we’ve lived through this!
As corporate trainers, managers and executives, the team at SOAR LMSi has lived through all of these scenarios literally hundreds of times as a group and that is why we developed the features in SOAR LMSi the way we did.
Engagement in online learning is traditionally low – so we came out with the solution that is achieving 100% engagement rates. Pushed content and micro learning features ensure content makes it to everyone’s mobile device – daily if necessary, before they wake up – and continues until viewed without requiring anyone to do anything – no log in required.
Knowing where everyone is at in regard to their learning AND understanding is key to effective management of the process and the people. Therefore, the online reports and testing/quizzes/feedback capabilities are essential.
Getting everyone’s enthusiastic buy-in and support to implement a new policy, procedure, or adopt a new product, or sales technique, or distribute vital information to vendors or clients to help them sell more of your products has to happen in order for the intended results to be achieved. The customized surveys with community forums and private chat allow you to confirm objectives accomplished with the least amount of time, effort and cost.
What is your part in the process?
Same as it is now, except you only do everything ONCE – and everyone sees your best – including new hires, vendors, or clients in the FUTURE!
You still have to deliver the meeting information – but deliver it by recording on your mobile device (re-record if you don’t like the first take. Can’t do that in a board room or screenshare!) or just write it out. Then upload it to your new SOAR LMSi platform as easy as it is to upload a video to facebook. Here is the best part: every new employee, client, or vendor who comes on later that you want to know that information can be enrolled to receive it – and you never have to repeat yourself again!
Simply input the email addresses of everyone you want to be a part of the discussion.
Then, write out your questions (tests, quizzes, feedback) – in the same way you would ask the questions in the meeting to determine if the group is following you or not. Set the answers you want them to agree with, or give, to confirm they understand your intent and purpose of the information. Do it once, and deliver it 1000 times without doing any more work later.
What if something changes? Like updates?
Update the content in the system and everyone sees the new information – globally. Updates and changes are forever and will forever be occurring. No simpler way to ensure everyone always has, understands and agrees with the latest.
As you can see, you can achieve group wide results, group wide consensus and build culture in days – not weeks or months or never. You can 10x your results, and do it from the golf course, beach, or mountain biking trail – because you watch and control it all from your cell phone. Or you can stay busy recruiting a bigger team, selling more accounts, or coming up with new and better ideas to implement next month!!!
This is probably the fastest way to a raise, or promotion, or both there is in your life right now if you are a sales director, or anyone responsible for higher productivity of existing employees, clients, or distribution partners.
Request a free consultation with one of our corporate advisors today. Tell us about your business, your process, and your ideas – and we will help you craft a perfect process to achieve your objective with the SOAR LMSi platform.